This is an old story I like to tell. With a bit of an Aesop’s fable about it.
At the end of a long week, very late on Friday afternoon I took a call enquiring about fleece jackets and polo shirts from a “David”. I was in a very good mood, though I can’t remember why. Anyway he asked lots of questions and I answered the best I could, in fact thought I do say so myself. In the end I thought it would be a good idea for him to see some samples of the clothing he was interested in for his staff. I explained we offer a free sample service, we just ask that the garments are returned within two weeks.
All good happy stuff. I also explained that we take credit card details although we would not take from the card – unless our goods were not returned. Still happy stuff.
I ask for Davids address to send the samples to and he starts…………….. “The Royal Household!”. I stopped. You are going to say Buckingham Palace next aren’t you I said. The answer was yes and then I explained I would still need his credit card details! It was a great afternoon and we did go on to supply The Royal Household with some of the uniform for their gardeners.
The lovely thing about this story that I never know who is going to call us next and although all our customers are top of my list I couldn’t help but be excited about supplying The Royal Household, Buckingham Palace.
This was a while ago but do I still have them down as a customer?- You Bet!