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Staff Stories

Captain of Our Ship


"We can't direct the wind, but we can adjust our sails"



Susan leads her merry band of people each day in an adventure of creativity, harmony and discovery.  Loves being surrounded by talented people who are kind and fair. With her team and our customers she believes she has that.

Susan enjoys adventurous sailing and is part way on a half circumnavigation of 22,000 nautical miles while her team take the helm for a change.

Lead singer in a local band and lover of the mandolin.  But has never sung at work....


Susan Waters Director Impact TradingSusan Waters Director Impact Trading


Tina – Our very own Tina Turner

Tina has been with Impact Trading and Cotton Roots for 11 years and came from a background in team management and coaching which means she is perfectly placed as the office manager and looks after everyone. 

In the past Tina has volunteered with the Samaritans which clearly demonstrates her caring nature.

In her spare time Tina has a love for cars and has recently taken up sewing, her first big project was to take up some curtains and she completed the task successfully.  Now we need to make sure the design team don’t steal her!



The Big 3

  • If you need a catch line – Tina’s your lady (today’s was ‘Healthy Human’)
  • She can be ready for a photo shoot in under 30 seconds
  • Ritz Cracker Connoisseur!

Ros – Our bundle of joy!

It’s strangely quiet when Ros isn’t in, I think it’s fair to say that she is the loudest person in the team!

Ros has been at Impact Trading and Cotton Roots for nearly 14 years and we would be lost without her laughter.

She studied Fashion, Design and Manufacture at Northampton University and specialised in women’s wear. She has a passion for Dior’s New Look 1940’s style.

At Impact Trading and Cotton Roots, Ros plays a big part in the embroidery team which involves advice on sizing of logos, positioning frames and running and servicing the machines, but her talents don’t end there because she also studied photography so image shots, videoing and editing are also things she gets involved with.

Ros is also handy with the sewing machine and has a whole host of dress making behind her, this is very handy for the design team who sometimes borrow her.

The Big 3

  • Hands down the happiest person we know!
  • If you need a hand Ros always says yes!
  • No need for Shazam, Ros always knows the song and the singer

Liz – The Great Tea Drinker

Liz started her career in British Manufacturing in 1991 when she studied fashion and tailoring at The London College of Fashion followed by fashion and marketing at Central St Martins. She then went on to work as Head of Design at corporate wear company De Baer based in London.

Working at Impact Trading and Cotton Roots for over 7 years, Liz has played a big part in developing the design team who work with customers to design and manufacture UK bespoke aprons. 

Liz has a huge passion for tea and cake, her dedication to the rituals of morning coffee and afternoon tea keep us all on schedule.



The Big 3

  •  Liz will take you off into a fantasy land of Country Living at a moment's notice
  •  No one else makes the offer of tea feel like such a treat
  •  Never lets anything get her down!

Emily – The Green Queen

Emily has been at Impact Trading for over 5 years and works in the office looking after customers. Specialising in our ethical and sustainable products, Emily is always encouraging us to reuse and recycle where possible. The scrap store and nurseries, love her donations of cotton reels, cardboard and fabric leftovers from our production area.

Previously working in digital marketing and sales for an online retailer who sells UK made products, Emily is huge advocate of our UK made aprons, and she is a great enthusiast of social media and marketing.

In her spare time Emily is a keen crafter and recently completed a quilt, it only took her 4 years to finish!



The Big 3

  • Most likely person in the team to be on the naughty step
  • Comedy Genius (The Vicar of Dibley and Miranda combined!)
  • An all-round Healthy Human

Hannah – Cool as a Cucumber

Hannah is one of our two newest team members, she received a distinction in Art and Design at college and has a background in administration . 

At Impact Trading and Cotton Roots, Hannah works with all our suppliers and is a human database of information, juggling the ordering processes.

She is a lover of the outdoors and in her spare time she grows fruit and vegetables on her allotment, in 2023 she won 1st prize for her parsnips and plums in her village produce show.

The Big 3

  • Hannah never says no to a cup of tea in her Excel mug
  • Is the owner of several pairs of snazzy trousers
  • Has a secret passion for decorating and interior design

Karen - Our Fairy

Karen is another one of our new team members, she has swooped in and taken up the title 'Queen of Despatch' much to delight of the rest of the team.  

She is a woman of status, she has the title of Freewoman of the City of Gloucester which means she can drive cattle through the City of Gloucester on one day of each year.

Karen has lovely dogs and one of them was lucky to win a rosette recently in the local dog show, in the senior dog category. 

Previous jobs have included cabin crew for British Airways, which inspired her love for travel. 

Staff at Impact TradingStaff at Impact Trading

The Big 3

  • Secret lover of a Burger King whopper
  • Most likely staff member to be Mary Poppins, neat and precise
  • Coming soon

We are composed of the exact same atomic
matter as the mightiest mountains on this
planet and the brightest stars in the galaxy
Bradley Greive - The meaning of life

Cotton Roots


The T shirts have arrived! They look fantastic. These will go like hot cakes. My compliments to the chef....!

Nigel - Cardiff Rivers Group

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Cotton Roots is an established supplier of clothing which has an emphasis on quality garments alongside strong ethical and sustainable manufacture.

We believe in our motto “Company clothing with moral fibre”.

Each garment clearly shows any certifications each product has - just look at the icons above each image in the catalogue. We passionately support the principles of Fairtrade and are Fairtrade licensees ourselves.

Our Fairtrade, organic, Fair Wear, Fair Labour , sustainable range of clothing includes:- polo shirts, t shirts, jackets, fleece, aprons, caps shirts and blouses.

The branding of your garments with your company or organisations logo is part of our expertise. Top quality sustainably sourced thread is used. Where ever possible we use good quality water based inks for screen printed design.

Our blog gives an insight into the manufacture of our own brand Cotton Roots from the cotton farmer in India right through the delivery to our customers.


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